Within the corporate world we now see three different generation cultures working side-by-side. Progressive mangers are expected to understand these differences and make peace with the different mindsets and traits that come along each age group. In order to retain top talent and build solid working teams rewards and assignments should take into consideration the […]

When something is said to you how do you know that that thing that was said is the truth for you or not?
If you take the time to reflect on this important matter I think you will see that when it is the truth it either “feels right” or “resonates” within your body in some […]

“Show me someone who has done something worthwhile, and I’ll show you someone who has overcome adversity.” — Lou Holtz
Success in life depends upon being strong people with clear goals and indomitable spirits. Unfortunately most of us aren’t born that way. We grow that way. And that growth can either come from us entering willfully […]

In the call center environment we are often only as successful
as the people we hire. While our front line employees are
critical to our business, choosing the right managers powerfully
impact your success. So what makes a good manager? Ask 100
people and you might get 100 different answers. While the
behaviors that make a great manager may be […]